Privacy Policy

ConnectWise Travel Hub ("we", "us", or "our") operates the website alralo-esim.click. This page informs you of our policies regarding the collection, use, and disclosure of Personal Data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Data Controller

Definition: Data Controller

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

The Data Controller for the processing of your Personal Data through alralo-esim.click is:

2. Data Collected

Definition: Personal Data

Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We collect various types of information for different purposes to provide and improve our service to you.

Personal Data

When you interact with our website, specifically through our contact form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This Personal Data may include, but is not limited to:

• Email address
• First name and last name
• Your message or inquiry details

We do not collect any other forms of Personal Data automatically through browsing activity, such as IP addresses, browser types, or operating system details. Our website does not utilize analytics tools that track user behavior or demographic information.

3. Cookies and Local Storage

Our website, alralo-esim.click, uses cookies and local storage technology with a very limited scope: solely for managing cookie consent preferences.

• Cookie Consent: We use a single local storage item (or a cookie, depending on implementation details) to record your preference regarding the use of cookies on our site. This ensures that once you have made a choice about cookie consent, you are not repeatedly asked during subsequent visits within a reasonable timeframe.
• No Tracking Cookies: We do not employ any cookies or local storage items for tracking your browsing activity, collecting personal information beyond your explicit contact form submissions, or for cross-site tracking.
• No Analytics Cookies: We do not use any cookies or local storage for web analytics purposes, such as Google Analytics, Matomo, or similar services.
• No Advertising Pixels: Our site does not integrate advertising pixels (e.g., from social media platforms or ad networks) that would set cookies or track your activity for advertising purposes.

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling our functional cookie consent mechanism might result in the consent banner reappearing on each visit.

4. Legal Basis for Processing

Definition: Legal Basis for Processing

A lawful ground, as specified in data protection regulations (e.g., GDPR Article 6), that permits the processing of Personal Data. Without a valid legal basis, processing is unlawful.

We process Personal Data collected via our contact form based on the following Legal Basis for Processing:

• Consent: By submitting an inquiry through our contact form on alralo-esim.click, you provide explicit consent for us to process your name, email address, and message content for the purpose of responding to your inquiry. You can withdraw your consent at any time by contacting us at [email protected].

We do not process any Personal Data for purposes of marketing, profiling, or automated decision-making.

5. Data Sharing

ConnectWise Travel Hub does not share, sell, rent, or trade any Personal Data collected through alralo-esim.click with third parties for their marketing or commercial purposes.

Your contact form submissions are processed and stored internally within ConnectWise Travel Hub for the sole purpose of addressing your inquiry. We do not use third-party services for email management that would access or process your data beyond the necessary technical transmission.

6. Retention Period

We retain your Personal Data collected through contact form inquiries only for as long as is necessary for the purposes set out in this Privacy Policy.

• Contact Inquiries: Information submitted via our contact form (name, email, message) is retained for a maximum period of twelve (12) months from the date of the last communication regarding that specific inquiry. This allows us to refer back to previous conversations if you have follow-up questions or if the issue requires extended resolution. After this period, the data is securely deleted or anonymized.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

Definition: Data Subject Rights

A set of entitlements granted to individuals by data protection laws (e.g., GDPR) concerning the processing of their Personal Data, including rights to access, rectification, erasure, and more.

As a data subject, you have specific Data Subject Rights regarding your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within one month.

• The right to access: You have the right to request copies of your Personal Data we hold.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

8. Right to Complain

Definition: Supervisory Authority

An independent public authority established by a Member State of the European Union, or an equivalent body in other jurisdictions, responsible for monitoring the application of data protection law.

Should you have concerns about our handling of your Personal Data, you have the right to lodge a complaint with a Supervisory Authority responsible for data protection.

In Australia, the relevant Supervisory Authority is the Office of the Australian Information Commissioner (OAIC). You can find more information about their complaint process on their official website: www.oaic.gov.au.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us:

• By email: [email protected]
• By phone: +61 2 8015 7493
• By mail: ConnectWise Travel Hub, Level 8, 201 Kent Street, Sydney, NSW 2000, Australia